Refund / Exchange Policy

We want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help.

Eligibility for Returns & Exchanges

• We only offer exchanges for products that arrive damaged or defective.
  Refunds are not offered under any circumstances.
• Items may be returned or exchanged within 48hrs of the delivery date.
• Items must be unused, unworn and in their original packaging with all tags attached.
• Proof of purchase (order number or receipt) is required.

Mandatory Unboxing Video

• A clear, unedited unboxing video is required for all damage claims.
• The video must show:
• The unopened package
• The full unboxing process
• The damaged/defective part clearly
• Without an unboxing video, no exchange will be approved.

Process

• Contact us at [ shop.zikraindia@gmail.com /‎+91 93517 29955] with your order number and photos/videos of the damage.
• Our team will review your request.
• Once approved, we will send you a replacement item.
• If the same item is unavailable, you may choose a store credit of equal value.

Shipping Costs

• Return shipping for damaged or defective items is free.
• We do not accept returns or exchanges for any other reason.

Non-Returnable Items

• Items not reported as damaged within 24hrs 
• Items returned without approval.
• Items that are not damaged or defective.